Thank you for shopping at Betrome! We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to make it right.

🕒 Return Window

We accept returns within 14 days of the delivery date.

✅ Eligibility Criteria

To qualify for a return, items must be:

• Unworn and unwashed

• In their original condition with tags attached

• In the original packaging (if applicable)

• Accompanied by the order number or proof of purchase

Items not meeting these conditions may be rejected.

❌ Non-Returnable Items

We do not accept returns on:

• Final sale or clearance items

• Gift cards

• Worn or adjusted caps and hats

• Any items marked "non-returnable" at checkout

📦 How to Start a Return

To begin the return process:

1. Email us at support@betrome.myshoplaza.com with your order number and reason for return.

2. We’ll review your request and provide return instructions if approved.

3. Pack the item securely and ship it using the details provided.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

💸 Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, a refund will be issued to your original payment method within 5–10 business days.

🔁 Exchanges

We do not currently offer direct exchanges. To get a different item, size, or color, please return your original item and place a new order.

Questions?

We’re here to help! Email us at support@betrome.myshoplaza.com for any assistance with your return.